Contract
Welcome to the online shop of Ugarit Stones! You´ll find our exclusive collection of gemstone jewelry. Ordering in our online shop is easy and secure. If you have any further questions, please contact Us via Email & Whatsapp.
The contract between our company and the customers begins through one of these conditions:
- paying for the selected goods, after placing an order.
- sending the customer, a written order confirmation, via email/post
- delivering the ordered goods to the customer, whereby in this respect the receipt of the goods is included.
The seller is obligated to submit an accurate* description of the goods. The displayed pictures should project the reality decisively. The customer is obliged to read the description carefully before placing the order.
*colors and measures can slightly vary.
Order processing and contact usually take place via e-mail and automated order processing. The customer has to ensure that the order processing is correct. The order confirmation is usually sent to the customer through the provided the email. Please check your emails regularly, including the spam folder. Please considerate the precautions of the internet safety in this regard.
Payment & payment methods
Please understand that we only accept secure payment methods for deliveries to a different billing address, i.e., PayPal, credit card and instant transfer.
Unless otherwise stated in the website, the prices given include VAT. If applicable, additional delivery and shipping costs are specified separately in the respective product description.
Additional charges like transfer fees, exchange rate fees, or customs duties can be applied.
If the payment method “SOFORT” is selected, payment will be processed via the payment service provider SOFORT GmbH. In order to be able to process the payment via “SOFORT”, the customer needs to be legitimized accordingly during the payment process and confirm the payment instruction to “SOFORT”. The payment transaction is carried out immediately afterwards by “SOFORT” and the customer’s bank account.
When selecting “Klarna” payment service, payment is processed by Klarna Bank AB. The terms and conditions of the Klarna apply. For more information, please visit the Klarna website.
Delivery and shipping conditions
You decide where we should send your shipment, to your personal address or to a delivery address of your choice.
The customer is obligated to provide an accurate address and accurate personal data, while submitting the order, to ensure the smooth delivery of the goods.
The delivery of goods takes place on the dispatch route to the customer specified delivery address, unless otherwise agreed.
If the delivery is not possible, the transport company sends the goods back to the seller. In this case, the customer bears the costs for the unsuccessful shipping. Exceptions can be made in some circumstances.
For return costs the right of withdrawal applies. Please refer to our regulations of return in this regard.
Standard Delivery
You will receive your shipment via DHL within 3-7 working days after receiving your order. In special cases there may be longer delivery times. The standard delivery within Germany is FREE of charge. We will inform you immediately in the event of delivery delays.
Delivery to EU countries
We are also glad to deliver our items to neighboring countries. There might be fees of max. € 12.95 for this. We accept the payment methods credit card, PayPal and instant transfer for deliveries abroad. The delivery times are very different depending on the foreign country and are between 1 and 2 weeks. Additional duties and taxes may be charged.
Delivery worldwide
It is our pleasure to deliver our goods overseas. Extra delivery charges will be applied, in addition to extra duties and taxes.
Shipment tracking
On the day your order is handed over to DHL, you will receive a notification at the email address you provided. This mail contains your parcel number. Using this number, you can use to track your shipment using the DHL website. Therefore, you always know where your delivery is.
Right of withdrawal
You have the right to cancel your order/return items, within fourteen days from your purchase. You can contact us directly using the provided email or the phone number. We will guide you through the returning process.
If you decide to cancel your order, or return the purchased items, we will return your paid amount fully, once we receive the returned items. We refrain from returning this amount, once the goods are damaged, lost, or not in their original packaging. Customers have the right of returning items for a period of fourteen days. After this period, the right of returning goods lapses.